Visited the Eden Prairie location on 3/17 and the waiter spilled an entire glass of water on the table, directly on my smart phone; severely damaging it in the process.
I talked with the manager multiple times, and IHOP refuses to replaced it or cooperate with the insurance company so that my phone can be replaced. Escalating this to the corporate level has resulted in a single phone call and a single email where I am told that nothing will be done to help me.
All subsequent communication or responses have been silent for weeks despite my persistent pleas for them to take responsibility for their actions and make this right.
IHOP doesn t care. It s not their problem. They ll break your stuff and tell you to take a hike. Especially shocking since businesses live or die in the way they treat their customers.
Will continue writing and calling them until this is resolved.
*Terms & Conditions: Savings calculation is based on Flight + Hotel vacation package bookings for a 3 month period for 2 adults with a 2+ night length of stay compared to price of the same components if booked separately during same period. Savings will vary based on origin/destination, length of trip, travel dates and selected travel supplier(s). Savings not available on all packages.