messed up on my order, after the waitress commented how good a dish it was. took them 5-10 minutes to replace with the correct dish, all while my gf ate her meal.
Once I got home I realized they charged me $102 for a meal that was $32 with a $4 dollar tip. After a little arguing the guy gave me the $70 dollar overcharge, but is holding my ID. After I show him my bank account showing that the pending transactions actually charged me, Im going to ask him that he comp my meal. It makes me sick that I had to argue this much with this guy, when the error was his fault. (final words: food is great, service is subpar)
Follow-up: So they ended up canceling the second charge of $70 and the money came back into my account. I went in to give back the $70 dollars (as per our agreement) and asked for my meal to be comped. he replied that he saw what I did on yelp (tell the truth???), and that he believes in karma... I told him I would delete my review if he comped the meal, he replied that he can just call up yelp and have my post deleted.. He kept on saying that its happened like 20 times, and that it isn t his or the restaurants fault. I told him he must have swiped my card for another tables bill. (his employee had told me already thats what happend) The same employee came up and explained to him that they messed up when charging my bill. (he still didn t comp my meal) bottom story I still feel cheated, and I believe there are many words to describe people like Jason (the owner or manger???)
My final words are for Jason. If you were actually trying to act from the bottom of your heart as you claim you were, you would have comped my meal, returned the overcharge, and not try and feed me lines that its the bank who over charged me 70 bucks not the restaurant... Own up to your mistakes, and pay for one of your regular customers meal when you mess up this bad. (this was the 5th time having lunch here in 3 weeks)
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