Pollo Tropical, Jacksonville

This restaurant doesn't give you the quality and/or quantity of food it did when it opened. On May 16, 2011, my wife and I had lunch there, I ordered the Chicken Quesadilla salad. The salad bowl contained less than one-half the lettuce it used to back in February. There was no shredded cheese, it must have had only two table spoons of the corn-bean sauce, and three pieces of quesadilla. I took the salad bowl to the manager and was able to get more lettuce. I was very disappointed with the food; We should have seen it coming because the quality of service had been deteriorating the last three weeks. The table service staff has dwindled to a few reliable people; they (as always) are very gracious to their customers, they are busy all the time and can only do only so much. They cannot keep up with the number of customers who leave plates, bowls, silverware, glasses, napkins, and spilt sauces on their vacated tables. The ice and drink dispensers are left empty and customers must wait to get their drinks. It is a shame that I am now avoiding one of my favorite eating restaurants. PIctures of dishes shown on their menus are now wishful baits; you'll get the switch in due time.