First time trying out this place. Although the phone and delivery staff are very friendly, I had a different experience when I tried to return my full, uneaten pizza and refund my money when I found a hair that was baked into the pie. After being accused of planting the hair myself, I was offered another pie. I declined stating I would never eat there again. As I was not going to get my $14.86 back for the pie, I chalked it up to a loss and an online review for anyone who cares. As I was leaving, the man I had been dealing with (I assume he is the owner) followed me out of the restaurant and took down my license plate number. I understand that somethings things happen but how a business recovers to keep its customers happy is an important part of being successful.