Open Hours: Monday 10:00 AM - 6:00 PM, Tuesday 10:00 AM - 6:00 PM, Wednesday 10:00 AM - 6:00 PM, Thursday 10:00 AM - 6:00 PM, Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 6:00 PM, Sunday Closed - Phone support is available Mon-Fri: 7am to 6pm, Sat: 9am to 6pm (pacific)
I ordered some filters for my espresso machine. I received a coupon, there was a discount when buying more than one and the package came fairly fast. I had sent an email to request info and the folks who answered me were very helpful and very friendly. Wish I lived in Washington State. If I end up visiting, I ll make sure to stop by the store. Very satisfied with the products and the deals online. I love the videos too!
I had the worst customer service experiance ever with this seller. I ve owned 5 superautomatic espresso machines and brought 3 of them from Whole Latte Love NY without incident, other than a return for service on a new one, which they handled well. I ordered a certified refurbished Seaco Vienna from Seattle Coffee Gear after the salesperson assured me their service tech s go through the machines and service them thoroughly so they are no longer defective. The first one took over a week to arrive and premanently shut-off while trying to make the first coffee. I gave them a second shot and they sent a replacement upon RGA confirmation from DHL.The salesperson assured me this time she would personally have the tech test the 2nd the machine before it went out and then rush the shipment to me. Another week goes by before it arrives, and it sort of worked for all of two days before the steamer #$%$ out.They wanted to sell me another one, but I was not prepared to risk it again -- after almost a month without my beloved morning lattes, so I passed. They refused to refund my money until they recived the machine back, which of course was going ground. The refund would then be subject to their accounting process time... argh such BS. This retailer might be okay if nothing goes wrong, but if it does, they are the worst. I do not recommend them or the machine.
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