Ocean Retreat Day Spa & Hair Studio, Rehoboth Beach

We are not from the area, but were vacationing and I had purchased a gift certificate for my girlfriend's birthday. Unfortunately, we had an emergency and were unable to make it for the appointment. I called 24 hours prior to cancel the appointment; however no one was there to answer the phone so I left a voicemail. I did not recieve a return call, so when we returned home I called to discuss the situation with hopes of a refund or at least to reschedule another appointment for which we would be in the area. I've called numerous times to speak with the manager and/or owner about this issue and have not recieved a return phone call after leaving several messages. One conversation with a receptionist leads me to believe that I will not recieve neither a refund nor a rescheduled appointment as the receptionist who was aware of my situation said because I didn't give 24 hours notice as a result of no one being there to take the phone call, she didn't think the owner would allow either Basically it has been about 2 months of calling and leaving messages to no avaIl, the ownership/management should re-evaluate their customer service, I will not go back and I will tell anyone I know visiting the area to avoid this awfully managed business.

I love this place. I had a wedding party of 7 girls and they were great. I was taken care of right away, the planning was incredible and the hairstylists were amazing. They made my day perfect! This place is beautiful. THANK YOU OCEAN RETREAT DAY SPA!!!

I have been visiting Ocean Retreat Day Spa & Hair Studio for 8 years. We come down every summer. This is the one and only best massages in the area. The massage therapists are well trained and are excellient in deep tissue. (They know what that is if you know what I mean) We book our group massages with them because we know all will just as good as the first.reccomend to anyone who wants a awesome massage.

I received a really bad massage from this place. I asked for a swedish massage but her touch was way too light. I asked her to apply more pressure 4 times and finally she asked me if I wanted to pay for a deep tissue massage. I said I've had both types of massage and was not asking for deep tissue, just a normal swedish. It was like having lotion applied to your body. There was really no pressure AT ALL. I left early and then got a hard time from the manager. My husband and I went to Oceanova Spa right nearby a few days earlier and it was far superior and less expensive.

Very professional personnel. Great services and products. Rates on par with quality of the services rendered. The manager is fabulous with the customers. I've been there several times and I've always left feeling terrific.

I have been going to Ocean Retreat for many years now, on a monthly basis. Christine Hopkins is my massage therapist . I have NEVER had anything but DELIGHTFUL service from Christine and her staff at Ocean Retreat! You should also visit their 2nd location in Lewes, DE. Look for the beautiful purple "painted lady" restored Victorian home on Savannah Road, just before the canal bridge. It couldn't be a more lovely and relaxing environment in which to spend some of your precious time. You'll be well taken care of, and very well pleased. I give Ocean Retreat five stars! :-) Keep up the great work!