Marineland, Niagara Falls

$48.53 to get in the front gate- The advertising still shows the killer whale as part of the show. 1 Killer whale is left, used to be 3, to swim in circles all alone in Friendship Cove, Killer whales live in pods. 5 Belugas Show now only 30 minutes long, Dolphins, Sea Lions, Belugas, and 1 Old Walrus....completely different from what it used to be- i want my $200 back- what a waste- They used to have another indoor show-no longer because it is not wheelchair accessible- total BS- the Deer Park used to have 500+ now only maybe 50 deer. Obviously, some one doesnt have the $$$ to maintain the park- Forget the rides -Go to Wonderland. Terrible experience- I will never be back but expect this to be out of business in 2 yrs- Advertising on TV is false.

The admission ticket is extremely over-priced. It costs $200 for the whole family. Totally not worth it. Would have been much more fun going to Wonderland. The ways in which the animals were treated was just appalling. The deer look absolutely miserable and the park does not even provide grass for them. The park itself was quite dirty. There are so many better options than coming here. Going for a hike at the gorge or at the featherglen would have been a much smarter choice (it's free and doesn't involve the mistreatment of animals.) The rides were really lame...

Worst park ever!! So much walking! Line butting by everyone, even parents allowing it!! Those that work there were very nice but the patrons from many cultures were not! Where were these people raised, in a barn? Leaving trash everywhere, smoking wherever, and just being plain rude! The park is way over priced!! And they count on the fact that most likely you'll only come once!!! The poor deer!! That is no way to live! The park is dated and apparently from the reviews it was dated 2 years ago!! Who knows how old the sign is stating that a new aquarium exhibit was coming!! It's probably 20 years old!! Do not waste your money at Marineland!! It's not worth it!! Everyone does NOT love Marineland!!

We were denied entry to the park WITH season passes after driving for two hours to Niagara Falls when there were at least two hours left until the actual park/rides closings. Explained to Jessop Penner, who claimed to be the manager of Guest Services, we got into a big traffic jam, drove from far and were bagging him to let our 2.5-year-old son have a little fun. All he wanted to do is ride the "Lady bug choo-choo" and one extra child on the roller coaster won't make a difference, but regardless of the situation, he had his mind set to NO and did not show ANY compassion at all!!! In fact, he actually enjoyed it ... still unbelievable to us!!! When OUR CHILD HAD THE SADDEST EVER LOOK ON HIS FACE, he and the two other "gate attendants" HAD A SMILE ON! As we were leaving the gate my husband looked back and they were laughing at us!!!! I wonder what kind of guest services people are these??? It is very funny to upset a child so much, he actually throw up from crying for a very long time in the car on our way home. I agree with many of the comments here, poor management, old rides of which quite a few "out of service", poor "restaurant", confusing hours of operation for the park as well as for the stores inside. We have seen arguments people wanting to buy gifts when they were told the Gift Shop is the last to close, but closed earlier for no reason? I shall mention here, we still don't know what is the actual gate closing time!!! On the card says 5 pm, in their magazine says 6 pm, on their website says 6 pm, Jessop Penner said gates close at 5 pm…. two weeks ago we have seen the gates were still open at 6:30 pm. Who knows?

Visited Marineland with my almost 5 years old son; not impressed, poor management, very large open spaces, not too many aquatic species to see; some ways of transportation (open shuttles, bicycles etc) might help; refreshments, food options very poor and limited; the only "restaurant" on site is a disgrace; because it rained I couldn't buy icecream for my son as the only icecream machines on site are not allowed to be used when thunderstorms etc - why not then give other options, like packed icecream?; and of course only two flavours of icecream (chocolate or vanilla), nothing else; family rides were ok but old looking; when I asked my son if he had a fun time his response was " yes, but not too much" which I think sums up the whole experience. Will not come back.

We had a large group of 23 people with us, 13 children between the ages of 3 and 10, and 10 adults (aged 30 to 65). Everyone had a wonderful time. There are a quite a few different rides for the kids, it was a nice variety so that there was something for everyone to enjoy. We saw 2 of the shows, the first was with sea lions, dolphins and a walrus, the kids loved it! They were smiling from ear to ear through the whole show. We also saw the killer whale splash session, the kids thought it was great, and we all got soaked! I thought the food was reasonably priced for an amusement park, we ate one meal there and had snacks for the rest of the day. There are lots of picnic tables for you to eat at so if you don't want to buy food you have the option of bringing food in, or you leave the park, get something to eat and come back in. Parking was free, which was a bonus. The underwater viewing was amazing to see (i'm sure its not like seeing them in the wild but not everyone has that opportunity) Our only down side to the park was that there are not enough washrooms, with so many kids we had to take a lot of bathroom breaks and we had to walk quite a distance to get there. Overall a great experience for everyone!

After having dropped a few hundred dollars over two days at Marineland with my family of four (two kids and two adults, we left at about 4:30 pm. I have a recollection of some employee lounging about at the exit. I'll point out that there was a sign somewhat removed from the gate that stated something about gaining re-entry after 5pm, but I dismissed that since I had purchased four season passes. When we returned to catch the 6:45 show we were denied entry because we didn't get our hands stamped. The fact that we had season passes didn't seem to have any bearing on the situation. A supervisor name Dolores was called over and told me that this was policy. I asked her several times why this policy was in place and what positive purpose it served. During the extended discussion with her there was another woman with her daughter (somewhat younger than mine) in the exact same situation. Her daughter had burst into tears and was crying because Dolores would not let us in. The supervisor didn't seem to care at all and kept stating that this was policy. I suggested that she should take it to her supervisors and have the policy changed. She frankly stated that the owner had been running this company for the past fifty years, and that his attitude was that Marineland was his sandbox and that if you didn't like it you can go play somewhere else. I can tell everyone who cares to read this post that I will not be returning to Marineland, or Niagara Falls ever again.

It is worth noting that for such a large tourist attraction, MarineLand is both devoid of any kind of security personnel or an acceptable form of dealing with problems and emergencies, should such situations arise. The park relies on a rag tag group of "managers", who may be located some distance from any of the larger attractions towards the park's rear, making response time to any incidents laughable at best. MarineLand's employees are subjected to abusive and physically violent guests almost daily, and their only from of recourse is to interrupt the ride and or service that they are providing to telephone or radio one of these so called "managers" for assistance. The usual response when one arrives some 10-15 minutes later? "The guest has already left the general area, there's nothing to be done about it." This fact alone makes such a large and well known establishment completely and undeniably unsafe and dangerous for it's employees. John Holer owes it both the public and the persons in his employ to provide the safety and security that is expected with ANY park of this size, which he has failed to do, despite the fact the park makes millions every season that it is in operation. Cost should be no issue when it comes to the safety and security of your guests and employees, but it seems, at least for the time being, that this will continue to be a "whale of a problem" for the ever famous MarineLand.

My experience was very unpleasant. I drove one and half hours with my husband and 3 kids only to arrive at 5:15pm. The park closes at 7:30, I was greeted by a pleasant employee a student,,,,I explanined I had seasons passes and I thought I had to swipe our cards and would be admitted, I thought I just needed to swipe before entering the park before the park closes. He explained I needed to be there before 5:00pm and he was not allowed to let anyone in the park. He then contacted the supervisor Delores to see if she could let us in after all it was only 10 mins. I met a very condesening woman with a regimented attitude who could not reason. Delores is a very insensitive human being and proudly says rules are rules. This woman's attitude was awful and she was very rude to us. Delores ripped opened her jacket and kept pointing to her shirt indicating that she is the supervisor and what she says goes, smiling from ear to ear during the entire interaction. To place an employee in a position that does not have any ability to reason and act appropriately is unjust. I truly hope someone who can actually make a difference puts her behind a cash register so she does not have to make decisions. At the very least she could have faked compassion especially after looking at 3 little kids faces filled with dissappointment. I am very dissappointed for my kids as they were the only reason I would even consider going to a place like this.

i read a lot of negative reviews here and as such didn't have big hopes for the park. i was pleasantly surprised actually how much fun the visit was, my five year old daughter liked the seals/dolphins show so much she said she wants to be a dolphin trainer when she grows up. the shows themselves were very entertaining. a good selection of rides for younger children. staff were pleasant and friendly. there is lots of walking but it's actually a positive attribute of the park, one can enjoy the area, get some exercise and talk with your kid(s) instead of going from one big flashy noisy thing to the next. only cons were the price and quality of food served (but they allow you to bring your own if you want) and i did feel a little sad seeing such large animals in enclosed spaces - would love to see them expand on that someday.