One of the most recent additions to the ever-growing chain of star-studded dining and drinking establishments across the world, this tribute to ... More
One of the most recent additions to the ever-growing chain of star-studded dining and drinking establishments across the world, this tribute to everything Hollywood features a spectacular circular-shaped building, restaurant, and museum with film memorabilia. You can dine on California-style cuisine with a touch of Italian and Oriental while checking out displays from favourite movies. Located directly across from Casino Niagara, the restaurant seats 400 in three separate dining areas.
I didn't rate food, service and value since we walked in and walked out in 5 minutes without ever eating there. I can tell you one thing, it is run down and it may even be beyond repair. It needs major renovations. I would not leave it open in a shape that it's in since I don't understand how anyone can eat there. I'm not picky at all. The fact that we ended up eating at a hot dog stand will tell you that. We walked up the circular stairs and there were 2 people in the entire place. It was lunch time and the turists were everywhere outside but this place was empty. The staircase was so dusty that you could smell it.
When we first walked into Planet hollywood the hostess didn't say anything at all. She just stood there. That never happens at other restaurants, they are suppose to greet you. The waiters were fooling around all the time and it took 10 minutes to clean up one single table. The hostess girl was standing around doing nothing again. Thats just the service. The silverware was dirty and sticky with water marks. Our server had to wash them for us because the rest of them were also dirty. We ordered a soup and they actually forgot to give it to us. It was even on the reciept. It was not busy or anything at all. The steak was okay tasting and the drinks didn't look like the picture or the discription. It was also very loud in there. The bathroom was dirty too. There were no paper towels in the dispenser. Overall I was seriously dissapointed. Lets hope other planet hollywoods are better. It was not worth the money and not so fun. I would not recommend it to others.
Overall the food was subpar and overpriced. I returned the hamburger because it was bone dry and tasteless. My daughter did not finish her cheese pizza because it lacked flavour and taste like cheap generic store bought frozen pizza. My wife's cheese tortellini also lacked flavour and was unimpressive.
Not only did we not enjoy our food but we also paid a steep price which made the experience even more regretable. Aside from the poor food and service my kids did enjoy the "chicken little" movie that was playing in the restaurant. Spend your money wisely and go somewhere else.
Got seated right away. Sat there for 20 minutes. Not one person came to ask us anything. The tables eating next to us were shocked and commented on our situation. Their servers even came by and refreshed their drinks. Made eyecontact with I think the manager, she never made any attempt to come over dispite our displeasing glances. Left and went across the street to Hard Rock. Told them the story, that manager came over and apologized and gave us 10% off! GO TO HARD ROCK!
we visited Planet Hollywood in the evening for appitzer and a drink. There was only about 3 tables. We were seated right away, but had to wait 10 minutes to be served. Another family asked a watress to get their watress. The family returned a hamburger. I had to get my watress to give us our check, while she preceded to sit down at a table with a group of young people. Another family came in after us waited for along time, untill an watress asked "Has any one served you yet?" They walked out. We will not be returning and will not suggest it to others. We did enjoy the things on the wall that represented different movies.
My husband and I went there and ordered a sandwich and a hamburger. Mine(sandwich)was okay but hamburger meat was spoiled.
We complained to our waitress and she said it's not spoiled. And they use "cheap meat." That's why. (In my opinion, it was spoiled.)
Who would expect that you go to Planet Hollywood and they either use cheap meat or spoiled meat???
If you still wanna go, don't order burgers.
The food was not tasty,or well-cooked and was very expensive for what it was. We were totally disappointed and would certainly never go back. There were very few people in the place but we still had to wait a long time. Maybe the food is better and service quicker in Summer. Children may like the atmosphere.
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