Worst service encountered in 35 years of travel!
We were staying at the Embassy Suites and after a very high priced dinner at The Keg, the next night we decided on Italian. The ad in the phone book said that it was a reader's choice award. I called and was told that it was 2 blocks behind our hotel so we walked... it was 2 miles! When we told the hostess, she said that was a shame. When we were finally seated upstairs, it was hot and the hostess literally threw the menu's on the table. Then we watched in horror as the hostess was setting up a table behind us and dropped the knife on the floor and picked it up and put it on the table. Our waitress, named Randi was quite likely the worst we've encountered in 35 years of travel. We had to ask another waitress for some ice tea (and the ice was melting). When confronted about the lack of service to our table, (Randi never even did a table check), she said she was too busy (we just saw her spending her time in the kitchen). We discussed with the manager who also didn't care. Randi received written tips instead of monetary. The food was not bad, but a salad did not come with dinner (Italian food w/o salad???) - unless Randi just never bothered to bring it to our table. We had to ask for bread and got a small basket with melted butter, and since we could never get Randi's attention we only got the one basket that was never refilled. As for the management - a poorly run establishment.
