Never to Return
By A Yahoo! Contributor, 2/28/09
We have come to the Fine Kettle 'O' Fish many times on our twice yearly visits to Niagara Falls for over seven years (often three or four times while we are in the city). In our most recent visit (the 19th of February), we were greeted with a freshly revamped restaurant. It looked wonderful, and we were excited...
But then it all went downhill. All of the wonderful servers we were used to seeing at the Fine Kettle were gone, with seemingly inexperienced and disinterested replacements. Our server took four or five minutes to greet us, and at least as long to return with our drinks (and the place was by no means busy).
The menu was new, but laregely the same items were on it. We ordered our old favourites, the seafood chowder, fish and chips and salmon. The chowder was tasted of flour, the haddock was a tiny piece of fish with an inch of batter on it, and the shrimp werer gray on the inside... completely dissapointing.
The prices, too, have gone up.
I loved the Fine Kettle, loved the staff who used to serve us and loved the food and value. But this is a different animal. Upon returning and looking at this page, we have discovered that there is new management at the Fine Kettle. I don't know why they chose to get rid of the old staff, increase prices, decrease portions and ignore standards, but the results are less than exemplary. We will never return.