I went there a week ago and what a disappointment! I went there with my husband and niece. She lives in a very rural area and thought this restaurant would be an interesting experience. Well it was an experience all right. Worst service ever, the service was just horrible. The food was below average. Our waitress was MIA. We had four different wait staff come to our table and asked us if we needed anything, yes we did - a waitress. When we told them we needed a drink refill or that our food order had been in for at least 1/2 hour, they would leave and then someone else would come out ask what we needed. We didn't get any service from them either. Our food came out all at once. No salad before the meal. It came out about 10 minutes after the main course was served. I had a simple grilled chicken sandwich and fries. They were cold and hard as a rock. A manager came over and asked how are meal was, told him our complaint and he us asked what we needed and never saw him again. (I did get a new order of fries, but not a hot chicken sandwich) We quietly watched in disbelief as other diners came and went with what seemed to be very good and prompt service. The only time we saw our waitress again was after we asked another waitress if she could get our bill. It was almost 15 minutes after that our waitress came out with the bill with such a lame excuse. She said she was doing us a favor by not charging us for the grilled chicken sandwich. The whole meal should have been free. We eat out quite often and this was the worst restaurant experience I have ever had.
I guess thing haven't change in over year - according to the other one review here. We went today at 1 30P for lunch. Had been last year but didn't do a review, said I would give them another chance. Last year was terrible - yes - almost an hour for our food. Today, nearly an hour and we complained to the waitress. Her excuse ? Yep - they had a huge private party at the bar and the kitchen was finallly catching up on the orders. Our food came, I got the chicken tarragon salad sandwich - delicious but the wait wasn't worht it. I asked for a condiment for my fries - never came - had to ask again - and I was almost done eating my fries. This was the second time in one year and the same problem and same excuse. If they know they are having a large private party, then get more help in even if only for a few hours to get the kitchen up to speed. Who wants to wait an hour for food ? ANd this is the second time - and our LAST. My friend paid for the lunch and left a four dollar tip - I would have left a dollar and wrote nasty note on the bill. We weren't even asked if we wanted to speak to a manager. Awful service today and last year. Find another place to watch the planes land and take off. Will NOT go there again.
Horrific experience. Went there April 19, 2011. Maybe they weren't ready for the crowd before the play at Mahaffey, but it took forever to get a order in, they got the order wrong, and it took an hour to get our food. Say whatever you want but I won't ever go back. Even in hindsight my tip of 1.50 seems high for the 30 dollar bill. I seriously considered walking out without paying.