Went here last night and my friend went and got her bowl while I watched her purse. She returned and food came in 10 min or less. I made my bowl and waited and waited for about 20 mins. As my bowl arrive I notice that it wasn't mine. They apologize and state that they mixed mine and another customers. I then have to go make my bowl again. For the second time I wait about 20 mins. I then get tired of waiting and tell them to forget the bowl all together. Tell the server that Im leaving and dont expect to have to pay. Mgr comes with my bowl as she packed it togo, however again. WRONG food. Terrible experience. Will not return even though manager stated she would take care of us on our next visit. Server did state that this was the third mistake they made that night for his table. The others being burning the customers food. Hopefully they weren't out to get him.
I have to say the food was good (you are creating your own dishes after all) but the SLOW service, back up of orders (15-20 bowls), food on the floor and vegetable stations, dirty dishes and extra charges on our bill mean that I will NEVER go back. I like restaurants like this, but having to ask for my silverware, chopsticks, soy sauce, being told they were out of noodles and the beer we ordered, having the wrong type of rice sent; made for a very disappointing experience. To top it off, when I asked the waitress/hostess about the extra charges, one kept apologizing and the other turned around and walked away from me.
When you go here you have to understand that you are picking your own food. Seasoning it to your own taste. Wonderful food. We had a problem with some of the veggies not being available and the manager immediately cooked it himself and brought it to the table. Food is great. I love being able to have half fried rice and half noodles. Would recommend to anyone who wants good food.