They do not care about the customers. It is a battle every time at the window to ask for some sauce to go with your meal. I actually did come back for just some ketchup one time, and was planning to just wait in a big line of cars for some, but decided it wasn't worth it and our meal was getting cold, and made a legal turn around. Come to find out, My sister saw that when we did that, the lady that worked there, peeking through the windows rollled her eyes at me, and apparently had a cow right inside. Like she had never done that before or wanted some sauce, and then didn't. And anyway we already bought our food from her, we didn't just flee the scene, and we haden't even reached the window yet. Anyway also on the sauce thing, one minute they will charge the crap out of you for some guthries sauce, the next time they will not charge you a dime. It all depends on what waitress/casheer you get. Needless to say oneonta is a no count, and we quit going there. They just lost valuable customers. The food was deacent, their attitudes were rotten and SOUR. AWEFUL experience. Yea, and by the way they charge a bloody 50¢ for one cup of sauce. REDICULOUS.