I have been to this restaurant twice and I can guarantee there will NOT be a third time! My friends and I went on a Sunday morning so of course we were expecting it to be busy! Busy however is not an excuse for the service we received. We only waited about ten minutes for a table for four, which wasn t bad at all but since we waited, shouldn t our table be clean when we get to it? There were still glasses from the previous patrons and well as food on the floor. A guy came to do a little sweeping and clear the table. No biggie right? Our waitress comes up pretty quickly and asked if we wanted anything to drink. She s not as pleasant as I would have liked. Anyway, we order drinks. Two orange juice, one water and one tea. After about 10 minutes, the waitress comes back with our drinks and asked if we wanted straws (duh?). My friend gets a tea bag of black tea and a pitcher of hot water. My friend says to the waitress, Oh I m sorry, I thought there would be different flavors to choose from. Do you have any flavors other than black? The waitress huffs and says, We have a few randoms laying around back. Do you want me to bring those out and you can choose? My friend declines and just requested orange juice instead. While waiting to order our food we sip our drinks and notice our orange juice is warm. We bring it to our waitress attention and she says with an attitude, It s fresh squeezed! So that means it has to be warm? She brings my friend her Orange juice and asked if we were ready to order. Yes we are after waiting 30 minutes so we place our orders. Pretty simple too. Friend A orders French toast, bacon and fruit, Friend B orders pancakes, bacon and fruit, Friend C orders eggs with onions and hash brown and I ordered eggs with onions, grits and ham. She asked if A and B wanted powder sugar, they do. So she scribbles that down and removed the menus. My friend sipped her orange juice and guess what? Her orange was cold. Hmm. So we wait. And wait. And WAIT. A group that came in 10 minutes after us got their food! So we stopped our waitress and asked for an estimated time and also questioned why the other group got there food first. She tells us, I don t know, that s not my table! Five minutes later, we got our food! Great! It looks delicious BUT the bacon is cold for A, the onions are not cooked in the eggs for either order, my grits were able to be turned upside down WITHOUT dripping, AND there is no powdered sugar for the pancakes. C asked B, Didn t you order powdered sugar? The waitress says, I didn t know if you wanted it or not. Really? Didn t she ASK for it? Didn t you write it down? But you didn t know if she wanted it? At this time, I wanted a manager. Ten minutes later, I get one. I told him about the service thus far. His responses? We re busy today, the orange juice is freshly squeezed which is why the orange juice is warm (even though one wasn t), and he d have her bring more bacon. The bacon she brings back is warm but has some thick white pasty looking substance in it that I was able to dig out with a knife. I bring it to the waitress attention and she informs us it s just bacon grease! A just sits it to side and doesn t eat it,B eats parts of all of her food since she was only missing powdered sugar, C and I refuse to eat anymore of ours since we have uncooked onions with our eggs! So when the waitress comes by to see if we wanted to-go containers, my friend informed her that she wouldn t feed the food to her dog! She storms off and comes back with the manager who scolded us for giving his waitress are hard time! A hard time? No apologies about the problems? We ended up having to get the police involved because the restaurant wanted us to pay for food we didn t eat! Of course they threw out our plates while we were outside waiting for the police and claimed we ate it all. This restaurant experience was terrible! Sorry for the long rant but I want everyone to know how horrible of a time we had here!
Its a good thing food is decent!!! Because the owner aka, Bobby is a jerk... Never met a person who treats others as animals. Very disrespectful and if you knew what the health deparment knows you wouldnt ever go...
hadn't heard of this chain before, was hoping it was local, like to visit local restaurants. even so, it was the best food we ate during our weekend stay in mich city (giorgetti's and albanos were other two eateries). all servings provided plenty to eat. pancakes and crepes were both nicely prepared. waitress was attentive, restaurant was very clean. i would just recommend asking for 'fresh' of whatever they provide -- fresh strawberries on pancakes instead of canned peaches, for example. of course, that's how i am, i prefer fresh food to canned. very tasty all around and would recommend it for a good brunch before you start your day.
I order my baked pancake by phone before I go. Of Course they are busy, people know where's there is good food there is going to be people in line.Like the service, its fast, and when there is a line it is no time at all when they get you a table. Love the food!!
If you have all day to sit and wait for your food it is probably a decent place to dine. We arrived at 11:00 am on a sunday and waited for our bacon and cheese omlets for over an hour. Personaly I do not have that kind of time to sit. Tables around us that had arrive and ordered after us was served and we continued to wait. No explanation from the server or the manager. Needless to say we finally had enough and went to Applebees instead.
Wonderful food, good price, HUGE quanity...Ordered the Large Apple Pancake...enough for 3 people...pealed, cored, sliced apples cooked in cinnamon and sugar, with pancake batter that is all around it...then in the oven...came out looking like Apple pie with pancake crust...Hot, heavenly, sweet...just right for a cold day. $10.95
Orange juice is fresh squeezed...available to go in a 46 oz container for $4.95.
Omelettes are 5 eggs, served with Hashbrowns, Fresh Fruit, Tomatos, or Grits and choice of 2 pancakes, 1 pc French Toast, a biscuit or 2 pieces of toast...they average Omelette price was $7.45
Fresh made Waffles with any toppping...Country Ham, Turkey sausage, bacon, sausage links, just about anything imagineable...
we will definately return
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