Last night one of our customers posted a negative report and we would like to respond to it. In short, she complained about our service during a phone in-order. In addition, she complained about being undercharged on her previous visit. Of note, the Fettuccine Alfredo with chicken breast was no longer on the special menu but we made it as a special order for her.
I apologized for our server directing her to our website, and subsequently discussed the proper way to answer this request with our server.
After K8 told me she was never coming back, I continued to converse with her to try and find out what she expected from us, but never got an answer.
I don't understand the undercharge complaint. We checked our records, we keep all receipts, and found there was never an undercharge for the meal she had ordered.Her meal was $15.95 for Fettuccine Alfredo with chicken breast, and $1.25 tax for a total of $17.25.
In addition, she left a tip on the takeout order and called back 20 minutes later to complain. She didn't say a word about the price or service when she was in the restaurant.We just want the readers to know that we take care of our customers and that K8 never complained about the food, and in fact had returned quickly indicating that her food and service were at least good on her previous visit.
Heath and Debi/ Nuch's
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