This restaurant has excellent food! Loved the veggies and the steak just melted in our mouths! Would highly recommend this place. Service was friendly and the prices were good too. My husband is a little picky but he loved it here!
Food was good, but the service was the worst we had in a long, long time
(Have to preface this that I travel every week around the US for work and eat out five days a week - it takes a lot to want to not leave a tip, but this was an exception) It started with our drinks coming out one by one and took about 10-15 mins for the order (four people). Two of the drinks were not as ordered and that wasn't checked on or corrected. A band was playing outside, and a door was left open drowning out any chance of conversaition, except between their breaks. Next, a small piece of bread and no plates for us, with the rest of the people having plates; had to ask twice for the water to finally make it to the table; the salad and soup made it okay and it quickly goes downhill. We all had steak - two prime ribs, NY strip and a filet. The filet was requested w/o the port sauce, and arrived covered. Sent it back and it was replaced with a one that the bacon wasn't cooked (which would be good if asked for rare, but was asked for medium). Sent back again and outside was cooked, but inside still rare. The strip was asked for well done, but came out mediume rare and the prime rib that was asked from rare, came out more medium than rare. So one of four orders correct. After all this, no manager came by to apoligize for the order mistakes, etc, no check on the rest of the food or after for refill of water and/or more drinks. We asked for the check, and had to correct the bill for an extra salad that wasn't ordered. We decided to leave for ice cream at Dairy Delite (which was very excellent btw) instead of having an attempt at dessert here. Got the check and asked for a manager (which took a long time and we almost left but if I am going to not leave a tip, I always speak with the manager first.) The manager came, listened, said she wasn't told of the problems, made a half apology for the service but didn't offer anything (no dessert, no next meals, nothing). All in all, when the food was correct, it was good, but the overall service is way below expected and got the feeling they didn't really care about doing anything.
The Holiday Inn Express Suites Loveland is located seven miles away from downtown Loveland and nine miles from the Boyd
Lake State Park. The hotel is also located one mile from the Budweiser Events Center/ Larimer County Fairgrounds, the ...