Don't expect them to make anybody happy
By A Yahoo! Contributor, 11/7/07
I had to be out of town during my wife's birthday. They did not attempt to call in order to ensure ontime delivery but only left a (UPS-like) note. They had both of our phone numbers but only tried to call late the next day (after I got back)..
2 days after they try to deliver the flowers to me mispronouncing my wife's name (to sound like a closely sounding guy's name).
If you try to talk to the owners, who just does not care, you can realize in no time that they are definitely not in the business of making people happy.