I LOVE this place & so do my 4 kids, all my family, and all our friends. I really am SHOCKED by other people s negative reviews & comments. We have always had EXCELLENT customer service! I love, love, love that they are a Family friendly, Christian company! We always take advantage of either pastor discounts or weekly discounts to help cost wise...it is very reasonable (especially during the week!) thank u incredible pizza! (Ps please continue the pastors discounts & thank u for ur support of mid-America!
We are in town for a baseball tournament. Thought this would be a great place to take the kids, so they could have some fun. We got the buffet, similar to Ci-Ci s pizza, not bad. MY 14 yr old plays a game that gives a chance to win an Ipad, Kindle, etc... He wins the Ipad, he is so excited! I am in disbelief! We hang around for about 30 more minutes, as we are leaving the manager runs up to us and says there is a problem. What??? Seems someone else said they won the Ipad, but it got stuck . So they walk away from the machine to go tell the manager, (who does that?). So in a nut shell, they take the Ipad from my son, give it to the other people and basically tell us sorry about our luck . They supposedly checked the cards and they said they played the machine before my son did. That does not mean they won it. When my son played the game the Ipad was not stuck .
We thought that since it could be proven that they won it and we had possession, then they needed to give the other people one also and deal with it. But no, they took the Ipad from my child and gave it to the other people. Horrible customer service from the manager and a shift leader, assistant??, not sure what her title was. There is way more details to the story, but I just think the manager could have handled better. He became very rude, would not let me examine the computer where they scan the cards, told me I could not go back into the game room and look. But he let the other people go. My son was crushed and all he could say is that we would have to leave.
Where is the zero star button? Went there with a church group lock in and left at 5:15am Saturday morning. May have been 3 employees in the place. Accidentally left my camera in the diner and realized it before I got home. I had the camera at 5:00am and left at 5:15am without it. I called, left several messages and sent emails to them so they'd see it before they opened the next day. I called them at 11:00 the next morning as they were opening up and my camera was already gone. One of their employees had to take it because no one else was there. Beware of leaving valuables lying around, cameras, purses, etc. Management was very uncooperative about finding it as well. I won't ever go back. If you loose something valuable there you'll never see it again unless you circuit the pawn shops.
Good food! Service okay today. The worker at the ticket station was rude. Did not want to give me a refund on game that was not working and was suppose to consolidate my cards together and now missing money and credits from 2 cards.
I have been here many times and today was the only time I have encountered a problem.
It's all u can eat. Whenever you get hungry you can just go back and eat. There are a variety of pizza's to choose from. Also if you don't see one you like tell them what you would like and they will make it for you. There are many games for your children to play older and younger so I reccomend it to all.