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Let me see ... do I mention the horrible customer service first, or the awful pizza? Hmm.
The brain trust that works here won't allow for substitutions or deletions on its advertised pizzas. Now, I could understand that if they were all pre-prepared (ARE THEY?), but if you're making them to order, then deleting the sausage or mushrooms shouldn't be a problem.
But they are a problem here. Not at any other pizza place in town which is happy to accommodate their customer, but it's a problem here. So until they learn the customer is always right, and unhappy ones will spread the word about their dissatisfaction, I'd avoid this place at all costs. Any other pizza place is a better choice. Even Dominos.