Asia Nine's design draws inspiration from different Asian cultures. Jewel tones and rich woods envelop guests with a warm and exotic atmosphere. ... More
Asia Nine Bar and Lounge
Asia Nine's design draws inspiration from different Asian cultures. Jewel tones and rich woods envelop guests with a warm and exotic atmosphere. Elements of Thai, Japanese, Chinese, Indonesian, and Vietnamese including a full service sushi bar, bar & lounge.
Worst Experience Ever
The food was nothing special to write home about however the service was beyond terrible. In fact we were insulted by the level of customer service this restaurant’s owner gave us. It was so horrible that I was compelled to write this review as soon as I came home.
The 4 drinks that they brought us had “FLIES” in them. It was not till the 5th drink order that they served us in a clean glass with no “FLIES”. After this experience we had a choice to either stay or leave. Given the wonderful reviews Asia Nine has gotten, we decided to give them a chance.
We ordered our food; there were 7 of us in total. The 7th person did not get their food order. We asked the waiter to look into the order and he said he’ll go check and be right back. After waiting for a long time (couldn’t find our waiter) and the 6 people finishing their meals, we asked the waiter again. He once again went to the kitchen and brought the meal out after 10 minutes.
During this time we did not get a single apology for the mix-up as well as the “FLIES” in 4 of our drinks. All we got was a big fat check thrown at us.
I asked the waiter to talk to the manager. I explained what we experienced, again no apology from the manager. So I asked that they do something about the terrible service and the problem with “FLIES” in our drinks. The manager stated that there is nothing she can do. After further argument, she said go sit at our table and wait for her. After about 7 minutes of waiting, she came back with a new check where she knocked off 14%, again no apology.
So I asked the manager to speak to the OWNER. The owner came to our table with a horrible attitude problem. I explained once again the problems we faced. She told me there is nothing she can do about that and that the problem with the FLIES just occurred today due to some issue in the kitchen/bar area. Again no apology for anything we faced in Asia Nine. In fact she talked down to all 7 people at our table with a condescending attitude. I informed her that each one of us will be writing a review of our experience at Asia Nine as well as filing a complaint with the Health Department and the Better Business Bureau. She told us to go ahead because she’s been in the restaurant business for 10 years and this is how she handles customer issues.
Rightfully so we paid our bill and left dissatisfied. As we left the restaurant, I said to her that all she had to do was apologize for the experience we faced. Instead she said “…in that case I’m sorry and thank you for your comments…”.
In summary, Asia Nine has mediocre food with FLIES in the restaurant with a kitchen staff that can’t handle food orders even when the restaurant is not busy. As well as horrible management staff with a rude owner who has NO clue about customer service.
If you looking for modern restaurant to hang out or just to dine out, i would recommended Asia nine which offered fusion thai food in the way that still keep all major Thai favour in their food: Hoi Sin Beef, Pork chop, or Basil noodle.
Or if you like sushi, their chef special sauce that come with sushi is incredibly good!!!
And i also like Ginger Lemon Icetea as well going well with my food!