My high school age daughter went to Roberto's today for lunch, walking from El Camino High School. She ordered a Carne asada burrito with meat and cheese only. When she received her burrito, it had everything on it. She took it to the counter and told the lady working there that it was wrong and asked if she could please have it fixed and the lady told her no, that if she had them remake the burrito, she would have to pay for it out of her own pocket. REALLY? So, although I have frequented this business many times, I will NEVER return there, except to get my refund from Allison (?). Not only did she make my daughter very uncomfortable, she also prevented her from having lunch today. MOST HORRIBLE CUSTOMER SERVICE I HAVE EVER ENCOUNTERED!!!! Honey, you better be glad that I'm in San Diego right now and can't get there but I WILL MAKE AN APPEARANCE and you better hope your manager is there!
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