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This is for the location in Fort Worth. We arrived right at the end of what looked like a pretty overwhelming lunch rush, a little before 1pm. My main complaint is with the waiter and manager. After very poor wait service, I asked the hostess for a manager. I explained the situation to Jason and advised him that while the food was delicious, the service was completely unacceptable and could he please comp the meal. At this point, I still would have accepted an apology, maybe a free appetizer, something, anything to make our stay more pleasurable and make us want to come back. His response was that the assistant manager sat and watched our table the entire time we were served and nothing was out of order. Then he proceeded to accuse us of trying to take advantage of the situation by coming in at a busy time and demanding a free meal because it wasn't ready in a couple of minutes. Ok, first of all, waiting 45 minutes for two rolls AFTER the rush was over is not a 'couple of minutes.' Second, we had to constantly flag the waiter down for the basics like utensils, water, etc. Third, a restaurant manager's very vocal accusations toward a customer denote nothing more than a lack of customer service and clearly, a lack of class. Jason loudly told us that he would comp the meal 'this time' but we should not expect anything like that in the future and then let us know again that we were horrible people for trying to take advantage of him. We advised him that we would not be returning. He said he doesn't want 'customers like you(us)' in his restaurant anyway. That's really a shame. I liked the food and the martini bar looked cool and I wanted MK's to be our new 'place' but not as long as there will be incompetent and obviously inexperienced management in charge there. There is a maxim in customer service that management dreads: satisfied customers tell 3 of their friends, unsatisfied customers tell 10 of their friends. Maybe Jason slept through that part in Customer Service 101.