I will not be returning to Gra Pow. I was there on Monday, Feb. 27, with my wife and two of her friends to celebrate her birthday. I left without eating because the kitchen staff was unable to have four entrees prepared to serve at the same time. Our friends were served first. A minute later my wife was served and I was told my entree would be out in another minute or so. By the time it finally arrived the others were halfway through their meals. Since I had no desire to eat in a hurry or make the others wait, I sent the meal back to the kitchen. I watched the waiter set the plate on the serving table. A minute later he picked the plate up and served it to another customer, which is a definite no-no in what was a clear violation of the health code. Several members of the wait staff apologized. So did a manager, who said the problem arose because several people oredered the same dish and the chefs and/or waiters got confused. My entree was taken off the check and there was a slight reduction in the total bill, but that will not induce me to return. Having everyone's entrees served at the same time isn't too much to ask, is it?
This place is mediocre at best - Certainly overpriced! In Riverside, I don't think one needs to pay $13 for fried rice. I lived in Thailand and have tried some of the better Thai spots in LA (including Thai town), and this place receives 3 out of 10 stars.
After reading a review in the Riverside Press-Enterprise that praised the restaurant, we went with a friend who happens to be a great cook. She got the selection of the day and we ordered something very forgettable.
The service was awful, even though the room was fairly empty when we arrived. By the time we left, the restaurant and it's deck was full and there were people waiting.
As an example of how bad the service was, we waited 15 minutes for our check to be brought to us after we had asked for it.
Needless to say, we didn't even consider dessert or an after dinner coffee.
I am seeing the 2 other reviews on here & I had to put my own two cents in. The food & atmosphere at Gra Pow are AMAZING! I recommend this place to everyone that either loves Thai food or has never had it before. I will admit that the service needs help. The staff has always been lovely to me, but they probably need to step it up a bit when it comes to actual service.
Food= EXCELLENT, amazing
Service= Not so great, but no reason to shy away!
My family and I went here a few weeks ago for lunch. After ordering, my small son spilled a glass of water on the table. OK no problem I thought, just notify the waiter. She came by with a towel and just hands it to us and walks off! Thats kind of strange , but let it slide. Our meals came shortly, but one order was missing. OK no problem I thought just notify the waiter.
I got her attention and calmly told her the problem. She got very defensive and insisted that we never placed that order! In all my years I have never had to argue with staff what I did and didn't order! Outrageous! Don't eat here people, not worth it.