I arrived at Baytown Seafood @ 12:35 pm and was seated immediately. I have a poultry allergy so I had to ask for recommendations of what to order. The waiter seemed uninformed of their menu selections. I finally asked the waiter to bring out the cook after he had gone twice to the kitchen for information.
I decided on an entrée, blackened shrimp, baked potato and salad with ranch dressing. Salad was very good. When shrimp and baked potato arrived, it looked good. It took about 10 minutes for the waiter to come back to my table to see if I wanted anything else. I requested melted butter, which took more than 5 minutes to get. As I was eating my shrimp, I noticed that as I would go from one to the next, they seemed to get colder and colder. It was like they came out of the refrigerator, dropped them in a pan for about a minute, put them on the plate to be served. They were not hot to the touch when they arrived. Baked potato was hot, sufficient amount of toppings.
I did have some interaction with what seemed to be a cashier that was on duty. When I complained about the shrimp being cold to the waiter, he called the cashier to help out. The cashier offered to re-warm the food up, this did not make a bit of sense to me.
I finished my entrée, was asked if I wanted anything else, I decided to order dessert. The waiter disappeared once again for more than 5 minutes. He finally reappeared. I asked him to tell me about the cheesecake. He again looked lost, like he had never been asked about the desserts before. He was able to give a pretty accurate description of the portion size. Cheesecake arrived about 15 minutes later at my table. The presentation was good, but again there was a problem with the temperature. The cheesecake was half frozen, and served with a spoon, not a fork. It was like eating frozen cheesecake and strawberry ice cream from Marble Slab. The cheesecake was so cold you could not taste the flavor.
Overall, think it may have tasted better if it was served at proper temperature. Restaurant was very nice and open, had a good ambience. Tables were good size, but back of seats of booths had numerous stains. I should have requested a table instead.
Don’t know if I will go back again or not. I may give them one more chance. I would strongly discourage everyone from eating there after my experience today.
Good food bad terrible horrible did I say bad service!!! Wouldn't recommend my enemy going to this resturant . The thing is if your're unhappy with your job or life in general do not I repeat do not go into customer service!
i was very displeased with my experience on march 11th ,i took my wife out for a nice dinner and she orderded the red snapper with shrimp which i had before at the baytown seafood in baytown and it came with 9 broiled shrimp where this one only came with three and at the same price,my wife was served her food and i was not i ordered a steak and shrimp ,i asked about 5 minutes after my wife recieved her food where mine was the waitress said she nwould check on it and came back to my table and said it would be out in a few minutes ,well about 10 minutes later i asked again by this time my wife was feeding me her food because she was almost done ,i got up went to the carry out counter to talk to someone and there was no one there ,i heard the waitress yell at the cook i said medium well, so i new at that time my steak was still not ready my wife was completely through by this time ,i went back to the table and said to my waitress where is my food she said sir i only work here and i dont serve the food until the cook saids it is ready,wrong answer, i told her i did not want it and to bring me my check,she said fine, and was very very snotty, ,i will not be going back to that restuarant,
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