When you ask for something simple and reasonable, you expect to get it. Don't expect that at this KFC. Worthless. Not only are they inflexible, they make you feel like a child being scolded.
Don't ask to speak to a manager, because this wastes everyone's time, and they're very good about letting you know it!
I will never, EVER, go to this KFC again.
I had the worst chicken ever called them to let them know, they said we just got fresh chicken in today. No apology no offer to make it right. The chicken tasted nothing like the KFC I have had in the past. Not only do they flunk on their chicken they flunk on customer service.