We go to Restaurant Depot often for our business, once we couln't find what we were looking for and the staff was very helpful in finding the product in the back. I think it just depends on who you contact with your problem and don't wait more than 10 minutes before demanding help again.
This place is fine if you can serve yourself. We needed to purchase 2 pieces of equipment (about$1500.00) and waited for over an hour for the manager to help us. We finally left and gave our phone number for the manager to call. After 3 days no phone call. When I try to call them, there is no aswer. Most of the prople that work there can barely hold a conversation and have no customer service ability. They seem to have a great idea for this store but have no clue on how to execute the plan.
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