Yes, poor service! Been there before loved the pizza. Tonight I called in a order, and the the crust (my favorite part) was under cooked. I paid for a speacilty pizza, and all I got was slices of tomatoes on a pizza.
A sad example of how poor service can overshadow pretty good food. I work nearby and I like their pizza, so I tried stopping in for lunch three separate occasions. The first time I ordered the pre-cooked slice special assuming it would be quick and delicious. The heavy set, curly haired man took my order then disappeared into the back room for over seven minutes. On a side note, while waiting I overheard a delivery driver and a cook discussing delivery orders over an hour old that hadn’t left yet. The driver was very nonchalant and had no urgency in his step as he collected his orders and left. My order taker then reappeared and finally put my slices in to be warmed. According to my c.c. receipt, a total of eleven minutes to reheat pre-cooked slices! I only had time to eat half my order before throwing the rest away to return to work on time. On my second visit, I was informed that no slices had been pre-made on this day, and it would be at least a fifteen minute wait for a slice pie to be made from scratch. No slices ready for noon on a Friday? Needless to say, I left empty handed and had to scramble for a back up plan. On my third attempt, I decided I would call ahead for a small pizza, assuring I would have time to eat my meal. I ordered twenty minutes before my lunch period. After taking my phone order, the girl called out to whom I assume was the pizza maker, asking how long for a small pizza. A rather unenthusiastic voice could be heard over the phone stating AT LEAST thirty minutes. Over thirty minutes for a small pizza called in ahead? Outrageous! I am sure that the owner would be livid to find out about such poor service. Needless to say I did not pick up that pizza, I couldn’t take the chance of being late or throwing away half my meal. Never again. If you are in absolutely no rush at all and don’t mind unenthusiastic, monotone, lifeless, slow service, give them a try.
I have been to this place twice, and have been unhappy both times. First of all, the service is awful & the hours stink. The girl who helped me today was about as friendly as a rock...plus I waited a few minutes before they even acknowledged that I was waiting. Might I note, I had my 2 young boys with me, and was not quiet by any means. I got a greek salad that included brown lettuce and a side of stale bread, and paid almost $8 for it! Seriously? EIGHT dollars for a salad that doesn't even include any meat on it? That is ridiculous. The only reason why I ever go here is when I am next door getting meat. It was a total rip off.
I have only been here once, but my experience with the service was far more pleasant than for the other reviewers. No problems whatsoever. We ordered three subs, all of which were enormous and excellent and on very good rolls. The chicken parmesan sub was out of this world, and I can eat *a lot* normally, but could only get halfway through this one. Very good deal for the price. I will definitely return, considering I have no fear of stupid teenage girls, they're everywhere; plus, I am addicted to chicken parm subs, and this is the best in the Nashua-Hudson area.
The service is terrible, but the food is amazing. There is only one item on this menu that I don't care for, and that's the french fries. Other than that, I have tried almost everything on this menu and it is amazing.
The pizza is best in the area, and the meat used all comes from the butcher shop next door. Everything is fresh!!!
Again, people complaining about customer service are correct. Dead on 100 percent, it's like a hangout for teenage girls who have no clue how to work registers or take orders.
Thank God the food is so damn good, or they would be out of business right now.
Terrible service, I called in a order and the girl that took it was giggling, unfocused, and did not seem serious about her job. She put me on hold 3 times because she could not stop laughing. Also asked for a delivery, they called us an hour and half later asking us if WE WERE going to pick it up. When we reminded them that we asked for delivery they said its here if you want it we are closed now! Very unorganized and the manager didnt seem to care much.