Highly Disappointed Without Even Being Seated
I'd like to be writing saying we had a wonderful experience and the food was fantastic, but none of that occurred. We decided to use our Groupon coupon yesterday the 19th of Nov. at your 186 Castle Shannon Blvd. location. We called for reservations, but was advised you were fully booked for the evening, however if we didn't mind, we were welcome to sit at the bar. So we did arrive and low and behold there were two seats open at the bar where you have open seating. We sat down got comfortable and before we could order a drink, your manager or host, who not very mannerly or professionally dressed, came over and said these seats are taken you'll have to wait for other seats to open up. Why would you tell someone over the phone you can sit at the bar and when you arrive tell you the seats are taken? Very embarrassing situation. He told us we could wait but it may be an hour or so before any other seats open up at the bar. Another couple arrived and he had them stand in the corner of the bar and offered to take a drink order. 20 mins later another couple arrived who seemed to have reservations. Your gentleman took their coats, whispered quietly to them, offered them to order a drink and sat them in the two seats open at the bar. Four other people came in after that with reservations and were sat right down. I don't understand what was going on, but why did we have to be treated so rudely and unprofessional ? This is a first of seats being reserved at the bar area. After sitting there for a half hour, never spoken to again, we just got up and left. If this is the way you would like your restaurant's reputation to be know as, I will certainly spread the word around. I will also advise Groupon of my experience. Highly disappointed without even being seated.
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