I find that the vast majority of coffee chains do a substandard job when it comes to coffee; I'm not talking about their espresso based drinks, but their regular ole' coffee. And Scooters certainly did not deviate from the norm here. It's irksome, really, that the focus has been placed on lattes and cappucinos, made with a super-automatic machine that requires little to no effort on the part of the operator (except for keeping it clean). Want me to be impressed? Make a good cup of coffee; plain coffee.
When we went into the Scooters at the W. 47th St. location on an early Saturday afternoon, I asked which of their available blends was the freshest. The person behind the counter replied that the Costa Rican Terrazu was, as it had only been made two hours ago. I don't care what they say, air pots do not keep the coffee tasting fresh for more than about an hour; it's downhill after that.
Fortunately, or so I thought, they were nearly out of the Costa Rican, and had to brew up some fresh. After nearly ten minutes, they brought out two cups of the fresh brew. It was hot, it was freshly brewed; but it was terrible. It had that 'unclean' taste that comes from being brewed into an airpot that hasn't been properly cleaned for quite awhile. And it was bitter. Any good Costa Rican Terrazu that has been freshly brewed should be delicious. This stuff tasted plain dirty. Dirty, bitter coffee at a buck fifty a cup is unacceptable, especially from a store that sells it for over a buck fifty a cup.
We love scooter's. The best service is at the one located on the plaza and Shawnee Mission Medical Center. Not all the shops are owned by the same person, the owner of these sets a high standard. We've found the service is not as friendly at the other locations, but the coffee is excellent...far better then Starbucks! Try the chi!