Havana brings authentic Cuban cuisine and music to Western North Carolina. Located in downtown Asheville, this eatery features a menu with popular ... More
Havana brings authentic Cuban cuisine and music to Western North Carolina. Located in downtown Asheville, this eatery features a menu with popular favorites such as Empanadas, Crab Cakes and Tamales. The weekly menu offers specials not offered on the regular menu. There's live music every Friday night.
I enjoy Havana. The food & Mojitos are fabulous. You get a lot for your money. The only drawback is that the service tends to be a little slow. It is horrible, but it could be a little faster. And, I don't mean that the food takes too long to come out. I don't mind waiting on the food. I just don't like for my water & tea to go empty for too long. I waited table four years in college; therefore, I know the importance of keeping patrons' drinks full. Anyway, I would definitely go there again & have done so.
I would say that overall we had a good experience at Havana's. We got there around 7 (after trying to go to Tupelo Honey and being told the wait was an hour and a half) and were seated promptly. The decor is a little weird, but the overall atmosphere was good. We ordered chips (fresh fried tortilla wedges) with queso (a little runny, but good). We had a long wait for our entrees, because the waitress told us the kitchen lost our ticket. But she brought us more chips, and didn't charge us for one of our mojitoes (which were fabulous) and the appetizer. When the entrees did arrive, they were delicious - I had the vegetarian plate and my hubby had a chicken dish. Both came with white rice and black beans and plantains. Overall the experience was good and we would go back.
The restaurant's atmosphere was great, the food authentic and awesome, but what makes the rating poor - was the service. The service was virtually nonexistent and ruined the perfect dining experience. Our waitress seemed like we were an imposition and we were there at a slow time, it was also our first time, which we informed her - but that did not seem to matter to her. A little attention, information and enthusiasm would have gone a long way. Maybe Hector and Bonnie should go over customer service with their staff. There was another waitress which we watched and she was totally into her customers and treated them the way we wished we could have been served. It is a great place and you feel like you have been transplanted to the islands, but again the customer service ruined the whole experience.