We visited Andretti Winery on a 5 day vacation to Napa in early September 2009. The grounds were pretty which is the only positive thing I can say about this place. To start, they are one of the few wineries that still charges you a tasting fee no matter what you buy. From the moment we walked in the guys in the tasting room we’re friendly like the other wineries. The guy we dealt with wasn’t paying too much attention which should have been our first clue to not buy anything. They were doing a great case sale for $75 for a case plus shipping. We decided to purchase because the price was great. We weren’t very impressed with the wine, but thought we could fill our wine cellar with some inexpensive bottles. The guy gave me a form to fill out along and asked my husband to write our shipping address on another form so he could look up the shipping cost while I completed the order. On my order I marked that they needed to hold the wine until 11/1 to ship as we live in AZ where the temperature was over 115 degrees and the wine would spoil on a UPS truck in that heat. We discussed with the guy in the wine room and he said there was no problem holding the wine until November. We paid and were on our way (the guy never gave us a copy of the invoice or anything). A few days later I get a call from UPS that they have a delivery for us, and it was the Andretti Wine (it was 118 degrees out this day). We had the shipment reversed and called Andretti immediately. They said there were no orders to hold the wine and they were charging us another $35 for shipping on top of the $35 we already paid in shipping. We asked for a copy of the order and they sent us the sheet that the guy had my husband write the shipping address on. There was NOTHING else written on this page, no order, signature, date or anything. It didn’t even have the price of the wine correct, it said $25/bottle next to price. We called Andretti again and were told it would be fine and the wine would ship 11/2. After the rest of the cases we bought in Napa arrived in November we still hadn’t received our Andretti shipment. We called and they first said they had no record of an order from us and would call us back. After days of waiting we called again & were told they found the order (the one my husband put the shipping address on) and would only ship for another $35. Again we were told we’d receive a call back and after 2 days of no response we requested a full refund. We finally just got a refund and they held back our $35 in shipping. So now because of Andretti’s screw up we’ve paid $35 plus our tasting fees with nothing to show for it other than 2 months of hassle and dealing with rude people who can’t even return a call. I would seriously beware of buying wine from them. We purchased cases from over 5 other wineries that had way better wine and had a delightful experience with. I’m not sure why Andretti Winery doesn’t have their act together like the others.
We will never go back. After visiting a few wineries we stopped here. The tasting bar was crowded so we waited. Finally, a spot opened up. We then waited even longer. No one greeted us, spoke to us, and waited on folks that arrived after us. In many years of wine tasting, we've never been treated like this. Save yourself the time and trouble--skip this one.
I must say I make many trips to the valley and it doesn't get any better than Andretti winery. The name 'Mario Andretti' pulled me in, but the beautiful setting and superb customer service (along with great wine of course!) keep bringing me back.
If you can make it to only one winery...make it Andretti...trust me, it won't disappoint.
I read a couple of reviews on this winery and decided to give it a go. I am so glad that I did. My boyfriend and I had a wonderful time there. The service is wonderful, our 'wine pourer' Massa had a great personality and made the experience really worthwhile. The wine is affordable and superb. I definetly recommend this winery if you're in the Napa region and want to do some affordable tasting.
After coming into town with my girlfriend, both our first AND last stop was at Andretti.
The staff was awesome, informative but not nosy - hilarious but not overbearing and attentive without making us feel like we wanted to leave out the back door.
After having dismal experiences in and around the big named wineries a few months ago, we decided to look towards smaller production wineries that would give us more of a rewarding experience than that of a 'get-your-wine-n-go' type of day.
They don't treat you any different than the next person in line either and being a young couple, that's a hit or miss in quite a few places that I don't care to mention.
Go to Andretti.
If there were WineSpectator awards for being the coolest tasting room staff - they'd be a sure fire 1st round pick.
Take the "Oak Knoll" Cross Rd. off of Highway 29 in Napa Valley, or just one turn off of "the road less traveled, Silverado Trail, to venture into a Tuscan style Oasis at the Andretti Winery. This Winery is beautiful and almost a secret without being in a remote location. When my wife and I arrived, the place was nearly empty and we recieved Vauable and Quality attention even as the Tasting Room became a very popular destination. I was surprised to see how many locals came in for a tasting while we were there. I soon understood that the overall setting with the beautiful design, outstanding customer service and superb wine, make people want to return every year, season, or month. We joined their wine club and recieve 20% OFF OF THE WINE year round and 30% OFF 240 DAYS A YEAR!!!
The wines are as impressive, drinkable and refreshing. The friendly and charming staff is very helpful and they make the tasting into an experience with devoted attention and a local's perspective. The wines range from $16 to $59 and there is a wine for everyone here. The Tuscan Villa style winery makes this a must see "photo-op" and the overall experience will make you want to return on your next trip.
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