Dirty Rooms (pubic hair in shower) Clueless staff!
My family and I just got back from a summer stay at Purgatory/DMR. I never take the time to write reviews, so you know this must be worthwhile. I don't know where to even start. The rooms were filty - I found a pubic hair in the master shower. The maid service they advertise was a joke - they merely made the beds using existing sheets (all 9 days we were there) and grabbed towels. They didn't sweep the floors or wipe counters, vaccuum....nothing. They also falsely advertise their rooms - I saw pics of a beautiful 2 bedroom condo online, but when I walked into our actual room, I stood in shock in the entry way. I felt like I went back to 1985 instantly. Not one thing was updated - original carpet, matresses, comforters, bathrooms, kitchen counters, etc...It was NOTHING like the pics they show online.
Their staff is clueless. It's like they just grabbed people off the street, put them in a DMR shirt and put them to work without any training. One hand doesn't know what the other is doing. We got different information from different people (hours of pool, KidsPAK camp, etc...), or they simply said "I don't know." It's shocking. Honestly, I could run this place better than the Yahoos that are running it now.
We accidentally left my son's brand new Keens and my husbands new top-of-the-line CamelBak at Purgy's (restaurant onsite) and went back within 45 minutes to get it and they were gone. The 2 watiers at the Purgy's said they had them, put them behind the bar, but then they vanished. The guest relations were no help - I was promised a return call, which I never got (and I went back repeatedly). They had my items, then they were gone. You can come up with your own theory, but I didn't feel the staff was trustworthy from that moment on.
There are such nice places to choose from - Telluride, Steamboat, Beaver Creek, etc...I would highly suggest you take your money there. DMR is not worth it, unless you want a dirty room at a high price, and a clueless and untrustworthy staff.