Completely unprofessional
By Kim from Texas, 04/26/09
We drove a couple hours from our location to take part in this experience. We arrived early just because we had miscalculated our time to travel and ended up having some fun in Corpus Christi before our allotted time. We never received a phone call that the weather was too bad to go out- so we were excited to go see some dolphins. About 15 mins prior to our tour time, the man from the company called us and asked if we could go out earlier. Thrilled, we said we were early, so we could be there in 5 mins. When we arrived, the guide arrived 10 mins later and said that it was a "no go" because he could not even bring the boat around. The skies were overcast, but the wind was not more than 10 mph- which indicated to me that the boat we would be taking out was tiny. We were of course disappointed and told this man that we were. He said earlier in the morning, the waves were much calmer and he wished we had called him because we could have gone out earlier. We said, we really wished he had called us, because we happened to arrive earlier that morning due to miscalculating the traffic etc. We got in our car and were ready to leave, when he popped out of his car and knocked on my window. When I rolled the window down, he said in an aggressive voice "Don't you ever call me again." He then stormed back to his car. I would never recommend making reservations with a company whose main guide was rude, unprofessional, and aggressive. His behavior was completely out of line and inexcusable. He also had called us 15 mins prior to our time and indicated that our excursion was ready to go, then could not get his boat around due to the "winds." My question is what vessel does he use to take people out when the winds were not that strong and the boat that is advertised on the website had never moved from the dock. This is false advertising. He has a very disrespectful attitude toward his clients. We were able to find another dolphin experience that same day that was ten times better than anything this one could be. No wonder this company only charges $25 per person. Beware.