Do not order the gumbo. A bowl was $14.95. It came in a thick salty brown gravy with a part of a crab leg and part of a limp frozen shrimp. There were bits of either chicken or beef in the gravy and that was it. The cornbread was ok. The tea was weak. The waitress was very good but since I ate just a few bites and left the rest she did not ask if there was a problem. Very disappointing.
We ate there today for the 1st time. We were seated @ a table of 4. After our water was served, a group of 4 came in. Our waitress asked us to move to a smaller table. She did not say please. The woman who took our table came to our new table and apologized for her. After 10 min the waitress took our order.
We waited an hour while we watched the table that took our table from us get served plus the table behind us, whom also came in after we did, get served.
No explanation or apology from the staff. Finally after 1 hour I went to the casher to ask why we were being ignored. The waitress then came up to me and said our plates were on the counter waiting to be served to us. I went back to our table and my husband and I walked out. We did not get an apology from any staff member, and we left angry and frustrated. I watched the kitchen staff as they scrambled trying to complete orders, seemingly confused. Chez Soul needs to hire more staff to meet their customers needs. Most people were waiting over 30 to get their food if not longer. We waited an hour and were totally forgotten!!! It was disappointing and a very bad dining experience. The waitress needs to be retrained on how to keep track of which of her customers come into the restaurant first so she can serve those customers first. We would never recommend this restaurant to anyone just based on the terrible service and rude customer service. We didn't even get to taste the food. Shame on Chez Soul!!
I went to Chez about two years ago with my family, the food was so good and the deserts. The staff was very nice i though i was at home i'm glad i don't have to go so far for a good soul food meal Chez is # 1 in solano 5 stars.
LDeezy obviously is disgruntled and probably a rival soul food restaurant owner because Chez Soul is AMAZING!!! I was born and raised in new orleans and this place is just like home when I don't want to cook. A friend took me for the first time about a year ago and said it was great and I was like yeaaaaaah right. We walked in and everyone said hello right away and we were seated within 3 minutes on a busy friday night. I went and oreded jambalaya and he got the cat fish...OH MY GOD, it was heaven on earth. We have been back no less than 6 times in the last 6 months and actually were going tomorrow for dinner! The only thing I can say is that it is a bit expensive, BUT you do get a boat load of food. I give this place 5 stars for sure.
OMG..The food is FANTASTIC!! I went on a Saturday night with my hubby and enjoyed it soooo much we woke up the next morning and took the kids..Comfortable atmosphere, very friendly staff and a very clean restaurant!! Would definitely recommend to anyone who is looking for some good, home cooked soul food..and the prices are not bad at all..Keep on doing what u doing Chez Soul you are the bomb!!
best soul food in Fairfield(and probably Solano County-If you disagree PLEASE let me know where). I moved to solano county frolm the East bay and I was so glad to find somewhere that made great soul food. Everything is always good! I always get the banana pudding to go w/my meal. Luv it. If you haven't been, you must go. It's so good,it's like eating at your auntie's house.
Went with a group of 16 friends. We were all served quickly and the food was DELICIOUS. Everyone had something different-all were pleased. The Red Velvet cake is the best I've ever eaten! This is our 2nd visit and YES, we'll be back. Everyone there is very friendly and helpful!!! Great job, Chez Soul!
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