Was there last night and got the Lobster Steam Pot with crab legs and sausage. The best thing in the pot was the sausage, worst lobster I have ever had in my life time, should have sent it back. It was like mush and it had green stuff on it, it could have been the seasoning, I don t know. Really the first time I have been disappointed in Joe s, I will just never order lobster again, I ll leave that to The Red Lobster.
we were seated fast but our server never came. We waited and asked the hostess where are server was. after 30 min we just got up and left, a manager finaly came to figure out what had happen but our server and the hostess were fighting with each other on who our table belong to!! we just said your service is crap, and left. they were all unprofessional and I will never come here again.
We took our daughter to Joe's in Rancho Cucamonga to celibrate school being out for the summer.
When we arrived, the resturant was less than half full but were informed by the host that it would be a 20min wait. When I inquired why, he said they were under staffed. There were only to servers on duty.
35 min later, we were seated.
The food was horrible. The crab was dry and flaky. The vegitables were over steamed with the exception of the potatoes which were as hard as a rock. My wife's steak could have been used as a mud flap on a truck.
I went to their website and sent them my comments along with my contact info. Never heard a word from them.
Bootom line, save you money and go elsewhere. Joe's crab shack does not care about the quality of their food, service or customer opinions.
Mediocre to poor service started upon arrival when they had people waiting to be seated with open sections blocked off (Found out later that they were understaffed because of some kind of server's meeting right in the middle of dinner rush hour?!!) Finally, when they realized that they needed to accomodate some seating for us (This was after we were left standing for several minutes after being told we would have to sit at a very poorly located table or try back again later! We were still recovering from shock when a different hostess offer us a table in a better location, with a determined glace and shrug to the first host - if he could deserve to be called that!), they give us a wiatress that although having a reasonably nice personality, she had no idea of what good service looks like!
The food was bland and left on the counter too long before getting it to our table. Drinks went unfilled and wait for check seemed like an eternity! We were scared to order after dinner coffee or anything else for fear we would be there overnight to get it.
Needless to say, we will not be making a return trip to this eatery at any point unless we happen to lose our memory.
Sorry.................but have to say - Don't waste your money here. Make the drive to visit a Rusty Pelican or something of that order. You'll be glad you did!