My wife and I decided to give Captain Jack's Crab Shack a try rather than dine at a very popular national chain (Red Lobster). We were sorely disappointed. We ordered carry-out and noticed that the order was not correct. When we called the restaurant to let them know that we had been shorted, we were told that we had to drive back to the restaurant (in the rain and fog) for the rest of our order. I talked with the manager and explained that we lived 20 miles away and spent $45.00 on our order. He then informed me there was nothing he could do to rectify the situation. There would be NO compensation for our inconvenience. NOTHING. Additionally, there was no semblance of good hygiene noted among the workers. And the sides were AWFUL. The only redeeming factor was that the crab legs and fish were pretty decent. The other factors, however, made this a very forgettable dining experience. Apparently, business at Captain Jack's Crab Shack is very good as it can afford to send away potential customers. We will go back to patronizing the competition.
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Not impressed. Have not tried the one in WR but after this one don't really care to. Restaurant is decorated cute and they have a huge gameroom full of those crappy slot machines which is really their calling I suppose. They do have Keno which was okay while we waited for our food, which was a while. I ordered a catfish plate and got two small fillets and some burnt hushpuppies that had been fried in the fish oil. Not good for a seafood restaurant. Also only saw one thing that had anything to do with crab...weird...won't be back.
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