This is a WEIRD one: They have hired mostly heavyset teens or Down syndrome types who are on a work program or whatever. Good thing about that is I get FREE coffee more often then I pay 50 cents to have them fill my car mug! The kids working there are in their own little world, eating up the burgers and ice cream, thinking they're in heaven! So when my order is late or cold: I generally get that for free too! If the owner only knew!