Ghidotti s Italian Restaurant
Last evening, with a friend, in the lounge area. 6:30 p.m. Sat down, waited 10 minutes to be greeted by a wide-eyed frantic waiter I ll be right with you . He sped off to points unknown. Another 10 minutes passed. Nothing. I walked to the bar, a mere 10 feet, asked the bartender for a glass of wine. She replied that our server would be glad to bring it.She had two customers. I replied If we had a server-I would not have gotten up and walked to the bar . Another frantic server approached after another 10 minutes.Took our food order, another 10 minutes. A third server brought the drinks, asked if we had been taken care of . I replied- I don t know. Have we? . Our second server returns-takes our food order. A fourth server brings food for my companion, none for me. A fifth person again inquires if we had been served. Our original server, not seen for an hour, returns to serve us, just as the third server brings my food. I will not write more about the food other than to say it was okay. I have been in the hospitality business for more than 30 years. I was tired, hungry, thirsty, enjoying my company and in no hurry. By now it had become a circus of the absurd and I wasn t going anywhere. I was there to see what could come next. It transformed into tragic theater. I observed as the original server ran from end to end of the restaurant, a large table in the lounge area taking everything the unengaged staff had to offer, which was little. Other than the frantic original server, all seemed nonplussed. And they appear from nowhere, suddenly, no one is watching this large area.Except the bartender, whose customer tally had now swelled to three. This was not a busy night, perhaps half full, if that. There seemed to be plenty of staff hence our total of six total servers . In essence, this is a restaurant in dire need of secret shoppers. Had I not been wildly amused and had plenty of time on my hands, I would have been sent into orbit and left after the first 15 minutes. A testimony to my companion. The food is not good enough nor the prices that inexpensive to tolerate the Keystone-copish like service. Never again. I live here and work steps from the door. I eat out often and tip big. And just one more thing...its February. Take down the Christmas decor?