I don't know how people could have a bad experience if they are going there for their kids. We celebrated our son's 4 year old birthday and it was the best money we ever spent. We had 25+ people(adults & kids) and we didn't have to do a thing. Our waitress was awesome and did everything so that we could just relax and have a good time. More importantly, the kids had a great time.
I like this newer Chuck E Cheese - it is lighter and more open feeling than the one at Sunrise. I have taken my 2 1/2 and 1 year olds several times and they love the Toddler Zone. Rides/games are a quarter each. I like that we can just stop in for 20 minutes to play for a little bit and they are totally satisfied!