The kung pow chicken was super salty and very dry and tough. The sparkling water was served warm. Dipping sauces were given with nothing to dip into them. No fortune cookies at the end. Will not go back.
I am giving them four stars because of their great service, not the food. From the moment we walked in the door, a week before we planned to eat there, and made our reservation, through the end of our meal, everyone was just as polite and helpful as anyone could ask for. Two lovely young hostesses greeted us and gave the very last reservation available for the date and time we wanted. We arrived 10 minutes early, but they seated us right away (on Mother's Day!), in the best booth they have, in a fully loaded restaurant, with lines out the door. Our server and his helper were spectacular!
The food is not the same quality as when they first opened, mediocre at best.
They are now using cheaper and tougher cuts of meat at all their locations.
So eyes wide open when you order, you may get a chopped then fried catchers mitt.
The rice is no longer their fantastic fresh sticky rice, now it's Uncle Bens Minute rice.
We like the food, but the quality has slipped noticably, the prices risen sharply.
Used to be good food at a good price.
Ask for-off-the-menu items.
We like the Orange Shrimp.
Used to like the mongolian beef, but now doesn't work with the tougher cuts of meat.
You can eat at the bar, and not unusual for celibs to sit next to you.
Last visit Mike Myers sat down and ate.
One never knows.
Always teriffic service.
I hate Chinese food and never eat it but I've been there a couple of times and loved it. The only dislike was its too dark in there I had to light a match to read the damn menu. Next time I'll bring a flashlight.
Wow, my husband and I went here last night for the first time. I was kind of preparing myself for the worst given the past reviews, but we heard so many of our friends and family rave about this place we just had to try it. What a wonderful experience. First off, we were able to get reservations on a Friday night. We checked in at 6:00 p.m. and were seated immediately. The waitress couldn't have been nicer and she explained the menu to us in great detail. We even left her a hefty tip because of the great job she did and trust me we have been to a lot of restaurants where the staff has failed in comparison. Their drinks were excellent. I had an Apple Martini and my husband had a Cadillac Margarita. They were served in generous sized glasses and tasted great. The food was superb. Although all the tables were filled around us and we were expecting to wait a good long time we were servred our appetizer (lettuce wraps) almost immediately, which I HIGHLY recommend and then our food almost on cue shortly afterward. I told the waitress I was looking for something that wasn't to bad on the waistline. She recommended the Lemongrass Shimp. It was fantastic and my husband had the Kung Pao Chicken, which he said was wonderful. We didn't order any desserts because quite frankly, we were too full. I have not one complaint of this place and trust me folks, if I did, you would be reading about it. Please take a chance and make a reservation here. My guess is maybe these previous reviews came from people who attended the restaurant closer to when the restaurant first opened??? I know that isn't an excuse, but many of these restaurants have to work out a lot of kinks before they start operating smoothly. It seems that now you can at least make reservations on the weekends unlike what the previous reviewer mentioned. I know who is ever reading this is digesting different reviews, but I'm telling you take a chance and I doubt you will be sorry. My husband and I are already planning our next dinner there, but this time were taking our parents.
Yikes! I'll never go back to the Thousand Oaks location. I've been to five different PF Changs in different cities over the last 9 years and we previously we never had a bad meal, quite nice meals actually. So we weren't prepared to have the worst food ever served to us in our lifetime in a restaurant. Honestly. The lettuce wraps were good as always. But my Asian NY strip was literally burnt to a crisp (a $20 entree) when the menu said it would be medium rare. It tasted like I was licking dirty old grill grates. The nice waiter said that it looked burnt which is probably because it was cooked in a wok. Because it was inedible we were offered a complimentary mini-dessert which was the worst dessert that we've ever had in a restaurant as well- a smore's bite. Thankfully my husband ate it, because I really didn't want to send back the free dessert that was supposed to make up for the entree. But the worst offender of all was my husband's orange chicken which he's had many times before in other PF Changs. However somehow in T.O. it tasted like chicken smothered in ketchup. We don't really know what happened. The restaurant wasn't packed, but maybe they were understaffed but still when they cut the steak to fan it out for presentation they saw that the meat was gray and charred it shouldn't have been served. The smore's bite should be stricken from the menu for reasons of bad recipe. But the orange chicken, all we can think is that they ran out of ingredients to make the dish and improvized with ketchup. Upon leaving my husband shared that our good friend got food poisoning from that location. Someone needs to swoop in an pull that kitchen together since whoever's in charge can't manage to serve get his staff to cook food worth eating let alone paying for and can't manage to see that the health and hygiene is upheld. We could never go back because it would be too risky either you'll get food poison or the worst meal of your life, and you'll be stuck with the bill. I did talk to the manager to advise her because the kitchen needs to be sorted out, customers are not paying to be treated nicely by waitstaff, they're paying for what comes out of the kitchen. She was very kind and kept offering a gift card so that we would come back and give them another try but all but one dish was disgusting so we really don't want to try that again. She really wanted to do something for us, but I refused since that wasn't why I was making the commentary. I really just wanted to give some feedback so that they can sort out the kitchen else they'll have a host of dissatisfied customers.
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