I travel'd to Bardstown to meet friends and spend the day checking out the historical points of the city. Upon a recommendation from someone in passing we went to this restaurant for dinner (before the Stephen Foster Show). IT was pouring raini so we parked the car and ran inside....we were immediately seated. The seating rooms were clean but very old with uneven floors. After about five minutes the servor and the hostess came back to our table and asked us our name. WE told them and said what is goin on ??? They made a huge deal about us not having reservations even though we counted 5 empty tables which stayed empty during the entire time we sat there. They continued to treat us as if we had done something wrong......not bringing refills in a timely fashion etc. The servor even had to bring it up one last time before we left. The food was amazing........but I will never do there again and be treated in that fashion. IT was extremely embarassing........
I went for dinner one night before the show - amazing turkey and dressing! Topped off with the biscuit pudding with bourbon sauce, Kurtz quickly shot to the top of my favorite places to eat!
Since it was the evening of the Stephen Foster play we had reservations and seated promptly. The service was top notch!
My Mother and I visited this restaurant around 1:30 pm on a Thursday afternoon. It was a beautiful day and I wanted to take my 87 year old Mother out for a lovely spring day. We were 2 of 8 people there for a late lunch. Upon arriving there was no handicapped button to open the door with. I struggled to push my Mother up an inclined parking lot to the door. Once we reached the door we then struggled trying to open the door to the Kurtz's. I was trying to open the door while keeping my Mother from rolling back down the incline. After finally getting in Kurtz's there was the hostess and a waitress standing there watching us without offering help. Once seated we order and was served a mediocre lunch that was way overpriced. Service was average. Before we left my Mother needed to use the restroom. As we approached the hostess just stood and told us we could move the chair out to the way in order to get in. I had to carry a chair out before my Mothers wheelchair would fit into the small room. Once in needless to say the restroom was not handicapped equipped and my Mother could not use it!! By this time I was very upset as I tried to move my Mother back out and replace the chair. While all this was going on the hostess again just stood and watched us. What customer service.
I just wonder how they would feel if this had been their Mother. I am very disappointed with the customer service!
LOVE LOVE LOVE! This is my favorite restaurant-PERIOD! They bring you bowls of side dishes, like green beans and beats, that you don't have to order. The prime rib is to DIE for. Going there this weekend. I cannot wait!
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