When I called to ask if they could accommodate handicapped persons, the terse reply was that there are benches inside and out, so the person could maybe sit on a bench while the rest of the party stood in line. Against my better judgement, that's what we did - stand in line for 2 hours and 35 minutes. Then, when our table was served vegetables + beef stew and BBQ, we were told the fried chicken would be out soon. After almost everyone had finished a plate of vegetables, the hostess asked if everything was OK. Only then, after we asked, did we get any fried chicken. The food was good, but the servers tried, repeatedly, to remove the bowls of food while several folks were still eating. We felt very rushed, as if they wanted to clear our table within 30 minutes, after our 2 1/2 hour wait. Add to that the fact that customers are asked to bus their own table and take dishes to the kitchen. The food was good; the hospitality lacking; and the experience was memorable only for the long wait and the rushed demeanor of the staff. We won't go back (and we shared our experience with others on our trolley ride the next morning!