I ordered takeout from the Branded Steer and they overcharged my card by $80. My total check was only $5, somehow I was charged $85.00. When I noticed this on my bank statement, I instantly called the restaurant to speak to the manager.
I cannot begin to explain how rudely I was treated by the management. First of all, John, who I spoke to, did not seem the least bit bothered that I had been over charged to such a large extent. When I asked for the problem to be resolved quickly, he refused telling me that they were busy with the lunch rush and he d get to it eventually . I work in customer service and I know that this is COMPLETELY unacceptable, especially when it comes to an $80 mistake. I had to proceed to call them three more times before I was able to get any answers. Not only was I YELLED at by John over the phone, but they refused to simply reverse the charge. I had to physically go into the restaurant to pick up a check from them, that I then had to take the time to go cash. I understand that mistakes happen, but being treated so terribly after the fact is not acceptable. I will never, ever go there again.
I also work at a hotel close by that used to send them quite a bit of business. I am now open and honest with my guests that going there is a horrible idea.
This is my second favorist place to eat in Milwaukee. It's convenient to the hotels the Air Force has us stay in on drill weekends. Their bartender was very personable and talented. The owners are usually around and take an active role in their business. The food is all very good and you could even take kids here. Just stay away fro the video gambling machines. Those things are addictive! Nick is the best waiter there - we try to sit in his section every time we go.