Due to the damage caused by Hurricane Wilma, the following description may no longer be accurate. Please consider this when making your travel plans. ... More
Due to the damage caused by Hurricane Wilma, the following description may no longer be accurate. Please consider this when making your travel plans. Explore the wild jungle without leaving the resort area. This restaurant, recently opened in the Plaza by the Sea Shopping Center, offers you the opportunity to live in the heart of this natural refuge for a couple of hours. You will coexist with the animals (albeit, only animatronics) and taste the delicious vegetables and meats prepared with the special exotic recipes. In particular, try out the salads and the desserts. You can get a beautiful souvenir at their gift shop. Expect high prices. This is a good place for children.
We should have left within the first 5 minutes. We waited 15 minutes, before I asked for a manager to get us a waiter, then another 15 minutes before our waiter returned with our drinks. In the meantime, I asked to see the manager again and requested a new waiter. Instead the manager had our waiter bring our drinks, appetizers and entrees all at the same time. Then we didn't see him again, until he brought our bill. That is the only time he stayed for us to ask for refills. Our refills we got by going to the bar where the bar tender handed a lady a dirty glass from a dirty tray of food. When she told him that wasn't hers, he wiped it off the rim of the glass and handed it back to her. Needless, to say I was extremely unhappy with the service and even more unhappy when we were charged full price for terrible service and horrible food! I have been to other Rainforest Cafe's and was excited to take my friends for their first time. I ended up looking stupid for how bad it was. They refuse to go to any another Rainforest Cafe ever. I would recommend Rainforest Cafe' in Florida, but the Cancun Mexico location has nothing to be desired.
When I noticed there were only a couple in sight at the restaurant, I should have taken the hint and went for Hard Rock Cafe.
The food was gross. I ordered the Spinach and Cheese Dip (~$9.00US) - its really hard to mess up Spinach Dip - and it was not good. My friends ordered the Pepperoni Pizza (~$7.00US) and got sick later that afternoon and were feeling funny the rest of the day/night.
And since no one was in there you would think our waiter would check on us every once in a while, nope. Brought out our drinks, brought out our food and 'relayed' our check to us - no receipt.
My meal came to 112 pesos and I gave our waiter 200 pesos and he could not make change. He came back to our table 3 times asking if we had any change (No, if I did I would have given it to you first) - I finally said that I only had American dollars (besides larger pesos or not enough smaller pesos) and gave him a $10 bill (which would only account for 110 pesos at the time) - he took it. My friends meals were 109 pesos each and they had about the same kind of bills as I and had to use 200 pesos as well. Thinking this place is The Rainforest Cafe - with places around the world - I would think they would have cash registers.
This cafe is located in the Hotel Marquís, one of the best situated hotels on the Paseo de la Reforma.
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