I give Lone Star Steakhouse & Saloon Five Stars!
I always take friends or family to Lone Star Steakhouse when I visit Dundee Mi in my travels. I have had nothing but wonderful service, and excellent food My regards to the Chef! Michael.
I and Friends will always stop in at Lone Star forget the others!
Sincerely Fatima and Friends n Family!
On August 08, 2006 I was traveling nearby and decided to treat myself to a good lunch at your Lone Star restaurant, located in Dundee, Michigan.
My visit did not turn out well. I arrived at 1:54 pm to avoid the lunch rush. I was greeted at the front door and led to the east side of the dinning room, to an area where I was seated at a booth set for four.
The greeter handed me a menu, and stated that my sever will be right back. She then left, and never to be seen again.
While I sat reading over the lunch selections for 13 minutes, my server did not take my drink order nor could I see anyone working in the entire Lone Star restaurant. I could only see two tables on the west side of the restaurant with three people sitting at one, and four at the other table. Shortly later at 2:15 pm my server was taking dessert orders while I waited to place mine. She then moved to a table of four and began taking their orders. Many hadn�t decided yet and the process was dragging on and on.
Since I had already been sitting there about 21 minutes without so much as a glass of water, I wanted to leave. There were only two other tables occupied, so the restaurant was not busy. At 2:28 pm my server appeared and took my order, then disappeared again until she brought my food, drink, and bill.
Perhaps your staff needs some training in dealing with solo diners. Placing me at a table to sit for 21 minutes was poor. Also, whatever happened to the drink order? If I had something to drink, the wait wouldn�t have seemed so long.
In all cases, when I business travel and dine alone, I over-tip the server since the cost of the meal is reimbursed by my company. In this case, it appeared the server just didn�t have time for a single diner.
Believe me, on several occasions I have had a server stop to take my order before 5 minutes, explaining how it will reduce my wait. I hope this information will be useful in future treatment of solo diners.
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