We thought it was going to be a factory for Hilo Homemade, but this is simply a local ice cream shop that served their ice cream.
The ice cream was very good and they had a good selection of flavors.
The service was sub-par, however. They took 10+ minutes catering to the previous customer who was a reporter for the local paper and mooching a free meal. Some other guy (I think he worked there) stood by idly while the only other employee catered to the reporter.