I have no idea why everybody lines up and waits forever to eat at the cheesecake factory. You end up paying way too much for pretty looking low quality food. The drinks aren't any better; they are either weak or underpoured. Don't waste your money or the hour + will you spend in line.
First off I would like to state I have enjoyed Cheesecake factory in other locations before, and I do love the cheesecake, however this location is another story. I made the mistake of going again tonite, against my other halfs suggestion, however I wanted to give them one more chance and as it turned out this time made the third time in a row, in which I was disappointed again.Once again my meal did not come as I ordered it, which should not have been a surpise to me since it has happend 3 times in a row, and when I mentiotned the problem to our waitress, she was appoligetic, however when i got my bill, there was not an adjustment, so I asked for the manager, he finally agreed to make a very small adjustment, then I did state to him that most restaurants when confonted with a disatisfied patron, do try to make ammends, with an adjustment or at least a offering of a free dessert, which they did not do.I also mentioned that I did believe that they might want to consider a better cleaning of the tables before seating a new patron. MY biggest problem with this location is the problem of not getting what you order and when management is apprised of the problem they do not seem to want to make the patron happy nor do they seem to care if they may ever return again, which I certainly will not be ever again.
I've been several times. The food has always been delicious, but only when it is served to me hot....which hasn't always been the case and it is always over priced. The service was great only two of the times that I was there. The other times it was slow, and once our server was practically non-existent. The cheesecake is the only thing I will go there for again, and I will definitely take it to go.
I am a cheesecake factory regular for many years thru out northern and southern california locations. today was the second time i have been severely disappointed in my visits to this outlet. the service was lackluster, the food (lunch items) were both not done as ordered or poorly executed. the manager when informed was apologetic and comped the meal ( there where 6 of us), didn't seem very professional. After apologizing for the poor service, the waitress after repeated requests for our food, while others around that were seated after we arrived received theres, finally admitted she forgot to turn in our order after 45 min of waiting. she also forgot to bring the bread and butter claiming that other waiters were taking it before she could. the manager upon hearing of our problem apologized but complained to us of not liking to comp such a large bill. the food was finally just boxed up and we took it to go as we had to return to work. This is the second time i have had slow poor service at this location over the past 3 months. while other cheesecake locations seem fine I will probably go to other restuarants for lunch in this area.
We had eaten at the Cheesecake factory on Arden several times for lunches and brunches. Therefore, on Halloween, my husband, son and I decided to try it for dinner. It was the worst meal and the worst experience that any of us had ever had. We were seated and ordered cocktails to begin. We asked the server not to serve the meal until we had finished our cocktails. However, she put the order in right away and then left the food in the warmer for over one half hour. The result was dry fish that tasted like cardboard. We complained to the server and manager. They offered desert to make up for it, however, when the bill came, it was for only one person and not three. The meal was quite pricy for really terrible food and service. Neither the server or manager really seemed to care about customer service. Neither my husband, my son or I will ever eat there again. We rate it actually a minus 5.
I use to love the Cheesecake Factory, I have been to many but the one in Sacramento on Arden is the WORST Cheesecake factory. Their poor service (except for a tall server named Chris). I live very close and have ordered to go food, it never fails they have screwed up every single order. No changes were made, just ordered something straight from the menu and it was horrible. The last straw was last week and i just returned all my food and told them to give me my money back NEVER AGAIN. The Cheesecake Factory in Vegas is great, Houston, TX is great, Buckhead Atlanta, GA wonderful, San Jose is also great but Wackramento is a complete FAIL.
This used to be my favorite place for lunch but now the quality of food and service have gone down significantly and patron next to my table complained to water about her drinking glass had woman's lipsticks on, must be busy night.......
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