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While I do not normally write or read reviews for establishments, as I believe that word of mouth from people I know and trust are more reliable than complete strangers, however, this time I felt a need to document my recent experience in this restaurant. A co-worker and I went to lunch at the Hay Street location today, and it was one of the worst experiences I have had in Fayetteville. We were seated right away, and our server was very quick to check on us, get us drinks, and take our order... however, after our order was placed, our server came to say that the kitchen was running a few minutes late, so our lunch would be a little slow. As we had an hour for lunch, we agreed a small delay would be okay. An hour after we had placed our order, our drink glasses empty, and no sign of our waiter for the last 20 minutes.... needless to say we flagged down a waitress from a nearby table. We requested the waitress contact our server so that we can pay for our drinks and depart. Our server returned to the table, apologized on behalf of the owners, and to state it would only be a couple more minutes before our lunch was ready, did we want to wait and have it prepared to go, etc. We stated that as we only had an hour for lunch, we were already overdue back at work, could we just pay for our drinks, etc. Our server returned with a bill for the drinks (under $5), at which point I handed over my card to pay for them. Our server returned a moment later with at $17 charge on my card and the receipt to sign ( I can only assume it was for the full meal that was never delivered). As we were already running so late returning, I signed the receipt, left no tip, and have considered it a $17 lesson.... not to return to this restaurant.