Horant's Garden Center, Eagle River

Where do I start... I called Mary from Horant's to do flowers for our destination wedding (up from Chicago) at Wild Eagle Lodge. I worked for 3 months on getting the right flowers in my bouquet. I emailed pictures of my dress, my shoes, bouquets I liked. She assured me that she could get white anemones (with the dark centers) this time of the year despite a florist friend in Chicago being skeptical. After about 40 emails and a final price quoted for the bouquet ($75) we worked on the flower girl baskets and centerpiece flowers that my mother-in-law would pick up and put together on-site. She quoted me a final price on these last items ($130) and we were all set. So I thought. When my mother-in-law came to pick up the flowers Mary said she didn't have a bouquet for me because the last email correspondence gave me the final price for the last items, I didn't say anything more about a bouquet, and SHE ASSUMED I had found a bouquet from someone else. ?? When my mother-in-law called from the shop and told me the jaw-dropping news I talked to Mary. She explained why I was at fault despite my insistence that we had settled the details of the bouquet months earlier. She never apologized and said I needed to take some of the responsibility here. She charged us full price to get the flowers for my mother-in-law to throw together a bouquet. AND the white anemones with the dark centers that she had for the centerpieces as well - NO dark centers. She told her we could take a dark marker and make them dark. When I asked if she was going to give us any type of discount I received a cold, emphatic "No". I'm not really one to be quick to complain about service but from the beginning she was too busy for me, always explaining why she couldn't get back to me for a week or so. "I've got 4 weddings this weekend, 3 next weekend". She even pulled this card when on the phone with me the day of my wedding explaining why this was all my fault. Maybe I should use that excuse when talking to the parents of my 9th grade students. Sorry Mrs. so-and-so but I've got 28 other students in this class... I wouldn't have been NEARLY as scathing in this review had she showed me some common courtesy and empathy upon realizing this "mix-up" on the day of my wedding when blood pressure is already a little high.