Having lived in Chicago and having tried many Chicago-style pizzas, no one can doubt their craft. A Chicago deep dish pizza (a good one) is difficult to compete with. With that in mind, Frank's pizzas are nothing like a deep dish, rather, their specialty is in their signature thin crust pizza. You cannot even compare the two.
Their pizzas are not bland and flavorless, what an absurd comment. It sounds like previous reviewers have had their experiences spoiled by the average to sometimes mediocre service found there on busy nights, as with a lot of restaurants that can be understaffed.
To be rudely treated leaves one entirely within their right to feel miffed. I do not at all blame someone for wanting to give a bad review for terrible service, but calling their pizzas flavorless is doubtlessly a comment not worth considering. There are separate "rating bars" for service and the food, don't write a review that no one will take seriously. There's no such thing as a restaurant with all "0"s and "1"s for ratings that would exist for 60-some years.
They've been in business for over half of a century, do you think they've remained open because of charity? Give me a break.
Those considering giving Frank's a try will not be disappointed with the food it is phenomenal, but it's a pizza diner. Their service is not top-notch, and the ambiance is family oriented, a little annoying on busy nights.
My wife and I decided to pick up a pizza from Frank's. I had called after originally moving to Appleton over a year ago and wanted to try Frank's, but was told we were out of the delivery area. The bad part was the person on the phone was rude and very short with me. So I reluctantly decided to give them a second chance and pick up some food since they were so "good".
When my fiancee called to place the order, when she "dared" ask the person at Frank's how much the order would be, the person groaned and took a rather rude tone with her. We picked up the order and she said the inside was chaotic with so-so service. The worst part was trying our pizza. While smelling decent, the pizza was awful and lacked any taste. The sauce was bland, the crust was thin and lacked any taste, and overall for paying over 15 dollars for a large pizza and rude service, I felt ripped off. I don't know why everyone likes this place- there are other options and when you are only 200 miles from Chicago's world-class pizza places, why would someone eat this swill? Plus, why people deal with this awful customer service which unfortunately is found at several Valley restaurants and stores is beyond me.
I've read all these glowing reviews, but my first visit there, earlier this evening, was horrible. Yes, the mushrooms atop the pizza were plentiful, fresh and delicious. But the sauce was minimal and watery, the crust was so thin it wouldn't support the mushrooms -- especially after absorbing all the water from the "sauce" -- and neither my wife nor I are sure there was ANY cheese at all on it. Add confused waiters who weren't sure which orders belonged to which tables, confusion at the register about our bill, bickering cooks, and an outside door (close to our table) that was open most of the time so that a band could bring in their equipment. This was not a pleasant experience.
When staying at a friend's house he told me about the greatest pizza...he was right...it was wonderful. The sauce was a great, the crust was thin with just best sausage I have ever had. Can't wait to get back.